Warranty Policy
Effective Date: 25/04/2025
At NAD Global Solutions, we stand behind the quality of our products. This Warranty Policy outlines the coverage, exclusions, and procedures for warranty claims related to our Geo sample packets, Geopack shipping boxes, and PPE items.
1. Warranty Coverage
We warrant that our products are free from material defects and workmanship issues under normal use for a period of [Insert Warranty Duration] from the date of purchase. This includes:
- Geochem envelopes: Guaranteed for durability and proper sealing.
- Geopack shipping boxes: Ensured structural integrity for safe transport.
- PPE items: Certified for safety standards and defect-free materials.
2. Exclusions
This warranty does not cover:
- Normal wear and tear or cosmetic damage.
- Misuse, improper storage, or accidental damage.
- Modifications or alterations to the product.
- Issues resulting from unauthorized repairs.
3. Claim Process
If you believe your product has a manufacturing defect:
- Contact our customer service team at sale@nad-global.com with proof of purchase.
- Provide details of the issue and relevant images if applicable.
- We will assess the claim and provide instructions for replacement or repair.
4. Remedies
Upon approval of a valid warranty claim, NAD Global Solutions may offer:
- A replacement product of equal value.
- Repair services (where applicable).
- A partial or full refund, subject to evaluation.
5. Limitation of Liability
Our warranty provides coverage only for defects as outlined above. We are not liable for any incidental or consequential damages arising from product use beyond the scope of warranty coverage.
6. Changes to This Policy
We reserve the right to update this Warranty Policy as needed. The latest version will always be available on our website.
